Frequently Asked Questions (FAQ) – PROFI-Clean

You can easily order from the PROFI-Clean online shop by adding the desired products to the shopping cart and following the ordering process. We offer direct and easy navigation so that you can quickly find what you are looking for.

You can create a customer account by clicking "Register" and entering your personal details. With a customer account, you can view past orders and save your delivery addresses.

No, there are no minimum order quantities. You can order as much or as little as you like. Every order is carefully processed and shipped as quickly as possible.

If you would like to change or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, provided that your order has not yet been shipped.

Yes, we regularly offer special deals and discounts. New customers receive a 10% welcome discount on their entire order with the code "Willkommen10".

For orders within Germany, we charge a flat shipping fee. We also offer free shipping once a certain order value is reached. International shipping costs vary depending on the destination country.

Yes, we also ship internationally. Shipping costs and delivery times may vary depending on the destination country. You can find more information on our shipping page.

We accept various payment methods such as credit card, PayPal, and instant bank transfer. These options offer you flexibility and security when placing your order.

Yes, all prices in the PROFI-Clean online shop are displayed including statutory VAT.

Delivery usually takes 2-5 business days. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.

Many of our products have been specially developed for sensitive surfaces. If in doubt, please check the product description or contact our customer service for individual advice.

If your delivery arrives damaged, please contact our customer service team immediately. We will send you a replacement as quickly as possible or issue a refund.

Yes, you have a 14-day right of return for all unopened and unused products. You can find more details about the return policy on our returns page.

We use sturdy cardboard shipping boxes that reliably protect your products during transit.

Our products are made in Germany and meet the highest quality standards. We are proud to offer you cleaning products "Made in Germany" that are effective and safe to use.

Yes, you can track your order at any time. In the shipping confirmation, you will find a tracking link that allows you to view the current status of your delivery.

No, at PROFI-Clean we place great importance on cruelty-free products. Our cleaning products are not tested on animals.

Yes, you have a 14-day right of return for all unopened and unused products. Further details on the return policy can be found on our returns page.