Refund policy
This translation is provided for information purposes only. The German version is legally binding.
Right of Withdrawal
Withdrawal Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
PROFI-Clean – a brand of LcM® GmbH
Siemensstraße 26-28
32120 Hiddenhausen
Phone: 05223 189 70-83
E-mail: hallo@profi-clean.eu
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
As a gesture of goodwill, we will bear the cost of returning the goods for you. Once we have received your withdrawal, you will receive a free return label from us.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of withdrawal policy
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply or expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery (§ 312g (2) No. 3 BGB – German Civil Code);
- for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature (§ 312g (2) No. 4 BGB – German Civil Code).
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
– To PROFI-Clean / LcM® GmbH, Siemensstraße 26-28, 32120 Hiddenhausen, e-mail: hallo@profi-clean.eu
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
_____________________________________________
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
Complaints
Complaints procedure
Should a problem arise with our goods, we will be happy to help. Please notify us of complaints in writing as soon as possible, preferably within 14 days of receipt of the goods. This does not affect your statutory warranty rights.
Please send your complaint with a description of the problem and, if possible, pictures of the damaged or defective product to:
Processing time
Once we have received your complaint, we will review it promptly and get back to you within 5 working days. If your complaint proves to be justified, we will offer you either a replacement delivery or a refund, as you prefer.