Terms of service
This translation is provided for information purposes only. The German version is legally binding.
1) Scope
The following General Terms and Conditions (GTC) apply to all orders placed via our online shop.
2) Contracting party, conclusion of contract
2.1 The purchase contract is concluded with LcM® GmbH.
2.2 By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a further confirmation by e-mail.
2.3 The language available for concluding the contract is German.
2.4 We store the text of the contract and send you the order data and our GTC by e-mail. You can also view and download the GTC here on this page at any time. You can view your past orders in our customer login.
3) Delivery terms
Shipping costs are charged in addition to the stated product prices. Details of the amount of the shipping costs can be found with the offers.
4) Prices and payment terms
4.1 Unless otherwise stated in the seller's product description, the prices stated are total prices including statutory VAT. Any additional delivery and shipping costs are stated separately in the respective product description.
4.2 The following payment methods are available to you: credit card, Apple Pay, Google Pay, Shop Pay, PayPal and payment methods from Klarna (e.g. invoice or instalment purchase), where offered at checkout. The payment methods available in each individual case will be displayed to you during the ordering process.
4.3 If a payment method offered by PayPal is used, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal User Agreement, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if you do not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
4.4 If a payment method offered via the payment service "Shopify Payments" (credit card, Apple Pay, Google Pay, Shop Pay) is selected, payment is processed via the payment service provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter: "Shopify"). The individual payment methods offered via Shopify will be communicated to you in the seller's online shop. Shopify may use other payment services to process payments, for which special payment terms may apply, to which you will be separately referred where applicable. Further information on "Shopify Payments" is available on the Internet at https://www.shopify.de/payments.
4.5 If a Klarna payment method is selected, payment is processed via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"). Klarna's terms and conditions, to which you will be referred during the ordering process, apply in addition. The availability of the individual Klarna payment methods may depend on a check carried out by Klarna.
5) Retention of title
The goods remain our property until payment has been made in full.
6) Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and please contact us without undue delay. Failure to make a complaint or contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or transport insurer.
7) Right of withdrawal
7.1. Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
PROFI-Clean – a brand of LcM® GmbH
Siemensstraße 26-28
32120 Hiddenhausen
Phone: 05223 189 70-83
E-mail: hallo@profi-clean.eu
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
7.2. Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
As a gesture of goodwill, we will bear the cost of returning the goods for you. Once we have received your withdrawal, you will receive a free return label from us.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of withdrawal policy
7.3. Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply or expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery (§ 312g (2) No. 3 BGB – German Civil Code);
- for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature (§ 312g (2) No. 4 BGB – German Civil Code).
7.4. Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
– To PROFI-Clean / LcM® GmbH, Siemensstraße 26-28, 32120 Hiddenhausen, e-mail: hallo@profi-clean.eu
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
_____________________________________________
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
8) Complaints
8.1. Complaints procedure
Should a problem arise with our goods, we will be happy to help. Please notify us of complaints in writing as soon as possible, preferably within 14 days of receipt of the goods. This does not affect your statutory warranty rights.
Please send your complaint with a description of the problem and, if possible, pictures of the damaged or defective product to:
8.2. Processing time
Once we have received your complaint, we will review it promptly and get back to you within 5 working days. If your complaint proves to be justified, we will offer you either a replacement delivery or a refund, as you prefer.
9) Warranty and guarantees
9.1 The statutory liability for defects applies.
9.2 Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the shop.
9.3 Customer service: available during the stated opening hours by phone at 05223 189 70-83 and by e-mail at hallo@profi-clean.eu.
10) Liability
10.1 We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, body or health
- in the event of an intentional or grossly negligent breach of duty
- in the case of guarantee promises, if agreed
- insofar as the scope of application of the Produkthaftungsgesetz (German Product Liability Act) is applicable.
10.2 In the event of a slightly negligent breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contracting party may regularly rely (cardinal obligations), by us, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.
10.3 Otherwise, claims for damages are excluded.
11) Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.